E19 E20
PROBLEMS AND CAUSES
PROBLEM CAUSES SOLUTIONS
Coffee
does not
come out
•Nowaterin
reservoir.
•Coffeegrindistoo
fine.
•Toomuchcoffeein
the filter.
•Appliancewas
not turned on or
plugged in.
•Coffeehas
been tamped/
compressed too
much.
•Addwater.
•Grindcoffee
medium ground.
•Filllterwithless
coffee.
•Plugunitinto
electrical outlet.
Turn it on.
•Relllterbasket
with coffee DO NOT
TAMP.
Coffee
comes out
around the
edge of
the filter
holder
•Filterholdernot
rotated to full lock
position.
•Coffeegrounds
around the filter
basket rim.
•Toomuchcoffeein
the filter basket.
•Rotatelterholder
to full lock position.
•Wipeoffrim.
•Fillwithlesscoffee.
Milk is not
foamy after
frothing
•Ranoutofsteam.
•Milkisnotcold
enough.
•Ensurethereis
enough water in
the reservoir.
•Chillmilkand
frothing pitcher
prior to making
cappuccino.
PROBLEMS AND CAUSES
PROBLEM CAUSES SOLUTIONS
No
steam is
generated
•Waterreservoiris
empty.
•Applianceisnot
turned on.
•Frothingtubeis
blocked.
•Fillreservoirwith
correct amount of
water. See Page
E10 and E11.
•Turnonunit
and follow
the operating
instructions.
•Followingfrothing
stage, operate
frothing function for
1 – 2 seconds to
extract excess milk.
Or, turn off unit,
allow unit to cool,
unplug unit and
clean out frothing
tube with a needle
or toothpick.
Coffee
comes out
too quickly
•Groundcoffeeis
too coarse.
•Notenoughcoffee
in filter basket.
•Useanergrind.
•Usemorecoffee.
Coffee is
too weak
•Usingsmalllterfor
two demitasses.
•Toomuchwateris
used.
•Groundcoffeeis
too coarse.
•Uselargelterfor
two demitasses.
•Manuallystopthe
brew earlier by
turning the side
knob clockwise to
the off “ “position.
•Useanergrind.
BVMC-ECMP55_13ESM1.indd 21-22 2/22/13 2:26 PM
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